Last Updated: 5 November 2026

At Phyoblix, customer satisfaction is important to us. We take care to ensure that every order is packed and delivered properly. If you face any issue with your order, we are here to help.

Please read our Return, Refund & Cancellation Policy before placing an order.

1. Return Policy

We accept return requests under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The product must be returned with all original labels, seals, and accessories, where applicable.

  • The return request must be raised within 7 days of receiving the order.

  • The product must be in a condition suitable for return and inspection.

For hygiene and safety reasons, opened or used hair-care products are generally not eligible for return unless they are damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • A brief description of the problem.

After reviewing your request, we may offer a replacement, refund, or another suitable resolution, depending on the circumstances and applicable law.

Please retain the original packaging until your request has been resolved.

3. Non-Returnable Products

For hygiene and safety reasons, the following products are generally not eligible for return or exchange:

  • Opened or used hair-care products.

  • Products with damaged or removed seals due to customer handling.

  • Products returned without their original packaging, where it is required for verification.

  • Products damaged after delivery due to improper storage or use.

These exclusions do not affect your rights regarding defective, damaged, incorrect, or misrepresented products under applicable law.

4. Refund Policy

Refunds may be provided in the following situations:

  • Your order is cancelled before dispatch and payment has been received.

  • You receive a damaged, defective, or incorrect product and your refund request is approved.

  • A product is unavailable after payment has been completed.

  • A return is approved under our Return Policy.

  • A refund is otherwise required under applicable law.

Once your refund is approved, it will be processed to your original payment method wherever possible.

Refund processing may take 5–7 business days after approval. The time taken for the amount to appear in your account may also depend on your bank or payment service provider.

5. Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

  • Orders can generally be cancelled before they are dispatched.

  • Once an order has been dispatched, cancellation may not be possible.

  • If an eligible cancelled order has already been paid for, the refund will be processed according to our Refund Policy.

Phyoblix reserves the right to cancel an order due to product unavailability, payment issues, incorrect pricing, or suspected fraudulent activity. If payment has been received for a cancelled order, the applicable refund will be processed.

6. Return Process

To request a return or report an issue with your order, follow these steps:

  1. Contact our customer support team using the details below.

  2. Share your order number and the reason for the return.

  3. Provide photographs or videos if the product is damaged, defective, or incorrect.

  4. Wait for our team to review your request and share the next steps.

  5. If approved, follow the return instructions provided by our team.

Please do not send any product back before receiving return instructions from our support team.

7. Return Shipping Charges

If the return is due to a damaged, defective, or incorrect product, Phyoblix will arrange or cover the reasonable return shipping costs, as applicable.

For other approved returns, return shipping charges may be the customer’s responsibility.

Any applicable shipping charges or deductions will be communicated before the return is completed, subject to applicable law.

8. Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request a replacement.

Replacement requests are subject to product availability and approval after review.

If a replacement is unavailable, we may offer a refund or another suitable resolution.

9. Refund Delays

If you have not received your refund within the expected processing period, we recommend checking with your bank or payment provider first.

If the amount is still not credited, please contact our customer support team with your order and refund details so we can assist you.

10. Contact Us

For return, refund, cancellation, or exchange-related queries, please contact us:

Brand Name: Phyoblix
Website: https://phyoblix.com
Email: info@phyoblix.com
Phone: +91 991700300

Our team will do its best to assist you and provide a suitable resolution.

Thank you for shopping with Phyoblix. We appreciate your trust in us!